MB
Marie B

1 reviews | Active since Mar 2021

23 Mar 2021, 16:09

Wesbank

Dear Hellopeter My name is Anna Martha Bothma, ID *** 088, which is also my registration number at Debt Busters. I urgently need legal advice/action from Debt Busters regarding an earlier agreement with Wesbank Financing on a Ford vehicle that Debt Busters started managing in terms of the National Credit Act during June 2020. (Their negotiator with Wesbank was Hendrik Nel) Although I faithfully paid over to Debt Busters the newly negotiated monthly premium since then, and receive confirming statements in this regard from both Debt Busters ánd Wesbank every month, Wesbank has now served me with a summons from the High Court, stating their intention to repossess the vehicle. I immediately acted to notify Debt Busters of this development, the first time on January 27th, 2021, their ‘***(2ticket no’s ***, 3rd of February), ***, an e-mail on the 18th of March 2021, with numerous telephonic efforts in between, but NO response from a qualified representative, as promised by the immediate responders at Debt Busters every time! My latest telephone call to Debt Busters, today at 11h04, was taken by one Anwar, who promised to put me through to the right person, but the call cut off after several minutes of waiting. Sir, I have heard and read many reports of your great prowess at being a facilitator, and I beg of you to help me finally get a clear response from Debt Busters. Without their guidance, I simply have no idea how to respond to this very real predicament that I find myself in. Thanking you in advance Anna Martha Bothma Tzaneen Northern Province (Cell ***)

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Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Mar 2021, 16:14
Official
Dear Marie B

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters