cK
clint K

1 reviews | Active since Jul 2011

02 Oct 2020, 11:13

We will get right on that June 2020

I recently paid over R10,000 to have my debt review process cancelled. The court order was granted and sent to debtbusters. Recently I was retrenched due to covid so I have begun the difficult process of trying to find a job, only to discover recently that debtbusters have not removed me from any of the credit agencies.

So I called the call centre on 1 October only to be told that they could not escalate this matter immediately? These guys were really happy to take my money but when it comes to a query they refuse to give direct contact lines or email addresses.

This company has caused me financial hardship because no employer after looking at my credit rating will employ me! And still, I'm not able to contact anyone directly I have to phone through to the call centre!!! Please don't ever enter debt review with these guys.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply02 Oct 2020, 11:39
Official
 Dear clint

Thank you for taking the time to notify is about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters