Hellopeter
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aA
ambasa A

1 reviews | Active since Nov 2016

25 Aug 2022, 12:21

We are used to bad service in this country but with these people you get no service at all

I need a letter confirming that I can afford rent to apply for a place to rent. It has been 4 days without any response on both email and call. Now my family will be homeless in 4 days time. They are nice at the beginning but once you signup with them you get no service. They have a chatbot on smartcents that tells you to send an email for every request, an email they always ignore

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply25 Aug 2022, 12:25
Official
Dear Andile M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters

aA
ambasa A's update25 Aug 2022, 12:37
Reviewer Update
Another bot telling to send an email, where have I seen this before