MB
Marlisa B
1 reviews | Active since Mar 2011
26 Jul 2022, 22:39
Waste of time, bad service
Do not waste your time. 4 years in debt review. Edcon account has not reduced. Querying since March 22 with debt busters. Receive an email today that query is resolved but the amount quoted, no statement to back it up, barely dropped from when the query started in March. So even 4 months down the line barely any movement on the account but the query is resolved. But hey take your management fee. What exactly are you doing ?
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Replies (2)
DebtBusters SA's replyOfficial
26 Jul 2022, 23:08 Dear Marlisa B,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply26 Jul 2022, 23:08
Official
Dear Marlisa B,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
MB
Marlisa B's updateReviewer Update
15 Aug 2022, 17:43Almost a month later and issue still not resolved. So.eone called and promised to address and follow up with an email. Still waiting.
MB
Marlisa B's update15 Aug 2022, 17:43
Reviewer Update
Almost a month later and issue still not resolved. So.eone called and promised to address and follow up with an email. Still waiting.