AJ
Ashleigh J

1 reviews | Active since Jun 2015

02 Jun 2022, 13:43

Waiting on reversals

My account still got debited by my creditors, on the 24th already and I am yet to receive the reversals. I have sent emails and tried calling, unfortunately, you have high volumes. I just need someone who can help me get those amounts reversed, please. It has become urgent now.

0
Replies (6)
DebtBusters SA
DebtBusters SA's reply02 Jun 2022, 13:45
Official
Dear Ashleigh J

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 
DebtBusters SA
DebtBusters SA's reply02 Jun 2022, 13:48
Official
Dear Ashleigh J,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 
AJ
Ashleigh J's update03 Jun 2022, 08:04
Reviewer Update
I need some feedback and progress on this matter today still, please. I need those reversals asap, it has now really become urgent on my end.
AJ
Ashleigh J's update06 Jun 2022, 10:18
Reviewer Update
Is there anybody who is actually interested in helping me get my debit orders reversed or not??
AJ
Ashleigh J's update07 Jun 2022, 09:27
Reviewer Update
Do you even care to deliver a service to a customer or not??? How long must I wait for reversals??? Not even a courtesy call nothing
AJ
Ashleigh J's update11 Jun 2022, 11:35
Reviewer Update
So after promising me a refund I'm now having to wait for that as well... do you even care about your clients cos you don't bother communicating