RB
Refilwe B

1 reviews | Active since Sept 2023

27 Sept 2023, 21:03

Waiting for clearance certificate,bad customer service

I don't even know where to start with the bad service I have received so far from debt busters,I have been waiting for my clearance certificate & have been sent from pillar to post,I even assisted with paid up letters from my creditors in order to assist with speeding up the process and still that didn't help,there level of incompetency from the consultants that work for this company is disgraceful,my query has been moving from one consultant to another without any help,there are refunds due to from creditors because some of my accounts were over paid,they don't take me serious in any way & how this is affecting my livelyhood.I have been with this company since 2017 & never missed a payment & now I have to struggle to my clearance certificate & the refunds that are due to me.I'm greatly disappointed with this company & regret the day I signed my contract with them.I wouldn't recommend this company to anyone.I hope that people will check the reviews in future before signing up with this horrible company that is only interested in making money & doesn't care for its customers...

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Replies (3)
DebtBusters SA
DebtBusters SA's reply28 Sept 2023, 07:42
Official
Dear Refilwe B,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.
DebtBusters SA
DebtBusters SA's reply28 Sept 2023, 07:46
Official
Dear Refilwe B,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.
RB
Refilwe B's update05 Oct 2023, 18:42
Reviewer Update
I am writing again with great disappointment with this company,there is no sense of urgency in providing a service,it's almost 2 months since I requested my clearance certificate & no one takes me serious,my whole life is on hold due to the bad customer service this company offers to its clients.I am greatly disappointed and regret the day I signed up with this company,I never thought I would be in a predicament when the term comes to end which shows that thus is offering a service to new client but when it comes providing clearance certificate they fail to even respond to an email let alone contact me for follow up.I will never recommend this company to anyone,very bad...