Volunteer debt restructuring is a jail sentence

Greetings I apply with Debtbusters they debit for two months and I exit because in that months they didn't pay the creditors,then I email the debt counselor after two years that I need to remove that red flag on my credit report, He told me send him letters of payments from the creditors I tried to contact the creditors regarding how much I owed them.only one creditor manage to send a letter stating that they have close my account and remove it and I have been told by others also.Retail shop refuse to send me a hard copy they send a typed email.My credits are written off so how do resolve this problem cause I still have a red flag 🚩 with a name of your debt counselor