OM
Olva M
1 reviews | Active since Jun 2021
24 Jan 2024, 21:24
VERY VERY BAD CUSTOMER SERVICE/ CHOOSE THEM ON YOUR OWN RISK/ YOU WILL FEEL THE PAIN
I joined Debtbusters in July 2023, and although the initial stages of my application were smooth and efficient, I encountered significant challenges during the negotiation stage around September 2023. Despite the initial responsiveness, it has become increasingly difficult to obtain updates and feedback from Debtbusters.
Currently, I have seven accounts under debt review, and three of them have been terminated by creditors due to non-payment. I notified Debtbusters about these terminations in October, and their consultant assured me that the issue would be resolved. However, I have yet to receive any feedback on the matter. Meanwhile, my account continues to be debited by Debtbusters.
Contrary to their promises, I am constantly receiving calls; emails and SMS from creditors requesting payment arrangements. Debtbusters assured me that they would handle communication with my creditors and prevent such disturbances during the debt review process. Unfortunately, this has not been the case, and I find myself dealing with creditors regularly.
Despite multiple attempts to contact Debtbusters for clarification, there has been a lack of responsiveness. It appears that their focus is more on collecting fees than maintaining customer service. Even after reaching out through various channels, including emails,my concerns remain unaddressed. It is disheartening to experience such a lack of communication and customer support, and I regret choosing Debtbusters as my service provider.
In December 2023 I was informed that Debtbusters lawyers would be contacting me to finalize the application process. However, to my disappointment, I have not yet received any communication from Debtbusters regarding the progression of my application.
CHOOSE THEM ON YOUR OWN RISK/ YOU WILL FEEL THE PAIN
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Replies (3)
DebtBusters SA's replyOfficial
25 Jan 2024, 08:13Dear Olva M,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply25 Jan 2024, 08:13
Official
Dear Olva M,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
OM
Dear all,
I feel compelled to share a distressing experience I've had with this company, and I strongly advise everyone to steer clear for the sake of your mental well-being.
In October 2023, I missed a payment, and instead of addressing the issue transparently, the company is attempting to use the missed payment as a cover for their own failings. Some of my accounts were terminated even before October 2023, and I've been informed that I must now settle arrears on all accounts, a balance accumulated by the company's mishandling of payments and failure to communicate with creditors.
It has come to my attention that the arrears on my accounts are a direct result of the company allocating payments to their fees rather than updating my creditors as promised. I find it perplexing that I am being held responsible for these arrears when the root cause lies in the misallocation of payments.
If my accounts were indeed terminated or had arrears, it prompts inquiry into how this company secured acceptance from my creditors for all of my accounts. Normally, creditors would not grant acceptance without prior settlement of any outstanding balances. The absence of clarity in this aspect further compounds the apprehensions regarding the practices of the company.
To make matters worse, the company has now gone silent. Despite my attempts to seek updates, no one is communicating with me. Meanwhile, I am facing threats from creditors to take legal action and put a judgment against my name.
It appears that the company prioritizes its fees over customer service, and the lack of communication and accountability is alarming.
In the interest of your financial well-being and peace of mind, I strongly urge you to stay away from this company.
Olva M's updateReviewer Update
05 Feb 2024, 11:16Dear all,
I feel compelled to share a distressing experience I've had with this company, and I strongly advise everyone to steer clear for the sake of your mental well-being.
In October 2023, I missed a payment, and instead of addressing the issue transparently, the company is attempting to use the missed payment as a cover for their own failings. Some of my accounts were terminated even before October 2023, and I've been informed that I must now settle arrears on all accounts, a balance accumulated by the company's mishandling of payments and failure to communicate with creditors.
It has come to my attention that the arrears on my accounts are a direct result of the company allocating payments to their fees rather than updating my creditors as promised. I find it perplexing that I am being held responsible for these arrears when the root cause lies in the misallocation of payments.
If my accounts were indeed terminated or had arrears, it prompts inquiry into how this company secured acceptance from my creditors for all of my accounts. Normally, creditors would not grant acceptance without prior settlement of any outstanding balances. The absence of clarity in this aspect further compounds the apprehensions regarding the practices of the company.
To make matters worse, the company has now gone silent. Despite my attempts to seek updates, no one is communicating with me. Meanwhile, I am facing threats from creditors to take legal action and put a judgment against my name.
It appears that the company prioritizes its fees over customer service, and the lack of communication and accountability is alarming.
In the interest of your financial well-being and peace of mind, I strongly urge you to stay away from this company.
OM
Olva M's update05 Feb 2024, 11:16
Reviewer Update
Dear all,
I feel compelled to share a distressing experience I've had with this company, and I strongly advise everyone to steer clear for the sake of your mental well-being.
In October 2023, I missed a payment, and instead of addressing the issue transparently, the company is attempting to use the missed payment as a cover for their own failings. Some of my accounts were terminated even before October 2023, and I've been informed that I must now settle arrears on all accounts, a balance accumulated by the company's mishandling of payments and failure to communicate with creditors.
It has come to my attention that the arrears on my accounts are a direct result of the company allocating payments to their fees rather than updating my creditors as promised. I find it perplexing that I am being held responsible for these arrears when the root cause lies in the misallocation of payments.
If my accounts were indeed terminated or had arrears, it prompts inquiry into how this company secured acceptance from my creditors for all of my accounts. Normally, creditors would not grant acceptance without prior settlement of any outstanding balances. The absence of clarity in this aspect further compounds the apprehensions regarding the practices of the company.
To make matters worse, the company has now gone silent. Despite my attempts to seek updates, no one is communicating with me. Meanwhile, I am facing threats from creditors to take legal action and put a judgment against my name.
It appears that the company prioritizes its fees over customer service, and the lack of communication and accountability is alarming.
In the interest of your financial well-being and peace of mind, I strongly urge you to stay away from this company.
OM
Olva M's updateReviewer Update
29 Feb 2024, 21:51Hello Everyone
I am deeply frustrated with DebtBusters as they have been consistently collecting money from my account without proper consideration for my customer profile. Since November 2023, I was informed that my account was escalated to management, yet to date, there has been no feedback or resolution. Every time I inquire, I am told that my account is with management, indicating a severe lack of responsiveness and competence on their part.
It's disheartening that the management has taken more than three months to address my concerns. This prolonged delay reflects poorly on the efficiency of DebtBusters as a service provider. Despite my pleas for updates, there seems to be a neglect of my account, leaving me in a vulnerable position. The constant creditor calls are adding to my stress, and DebtBusters seems indifferent to the potential negative impact on my financial profile.
I find it alarming that I have been labeled as a bad payer on creditors' profiles while DebtBusters focuses solely on collecting payments rather than addressing my account issues. I regret choosing this company, as it appears they prioritize money over customer service. The swift sign-up process is deceptive; once enrolled, customers feel abandoned and unsupported. It is disappointing to witness such a lack of commitment to customer satisfaction from a service provider.
OM
Olva M's update29 Feb 2024, 21:51
Reviewer Update
Hello Everyone
I am deeply frustrated with DebtBusters as they have been consistently collecting money from my account without proper consideration for my customer profile. Since November 2023, I was informed that my account was escalated to management, yet to date, there has been no feedback or resolution. Every time I inquire, I am told that my account is with management, indicating a severe lack of responsiveness and competence on their part.
It's disheartening that the management has taken more than three months to address my concerns. This prolonged delay reflects poorly on the efficiency of DebtBusters as a service provider. Despite my pleas for updates, there seems to be a neglect of my account, leaving me in a vulnerable position. The constant creditor calls are adding to my stress, and DebtBusters seems indifferent to the potential negative impact on my financial profile.
I find it alarming that I have been labeled as a bad payer on creditors' profiles while DebtBusters focuses solely on collecting payments rather than addressing my account issues. I regret choosing this company, as it appears they prioritize money over customer service. The swift sign-up process is deceptive; once enrolled, customers feel abandoned and unsupported. It is disappointing to witness such a lack of commitment to customer satisfaction from a service provider.