PB
Pierre B
1 reviews | Active since Apr 2023
27 Apr 2023, 13:55
Very UPSET!
On Thursday,20 April 2023, I had a telephonic discussion regarding a debt review. I was informed sign some documents and was informed that I "might" only be approved on the 24th of April 2023. My pay was paid in @ 0H00 on 21 April, but it was pending. I contacted the bank regarding this issue, and they informed me that Debt busters has put a hold on my account and stopped my overdraft. I tried contacting the person whom I spoke to, as well as e-mails, no luck whatsoever. I contacted the customer care number but was referred back to the person I was dealing with. It's been a full week now of where I have NO money available, all my debits was declined AND my bank account is in arrears!!
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Replies (2)
DebtBusters SA's replyOfficial
27 Apr 2023, 15:04Dear Pierre B,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
DebtBusters SA's reply27 Apr 2023, 15:04
Official
Dear Pierre B,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
PB
Pierre B's updateReviewer Update
27 Apr 2023, 16:08Thanks for the reply, but it's the reply I expected as it was the same reply received via telephone since Monday.
PB
Pierre B's update27 Apr 2023, 16:08
Reviewer Update
Thanks for the reply, but it's the reply I expected as it was the same reply received via telephone since Monday.