Very Upset Customer with DebtBusters - Being handed over

I have never met a company that cares so little about their customers like DebtBusters.

My husband and I decided to go with DebtBusters in Jan 2022 as we were struggling to get all out accounts paid and to survive every month. Debtbusters assured us that they can help us. So two profiles were created, one for me and one for my husband. We have never been behind on payments on our accounts, we just needed assistance to survive.

A month ago our banks starts to call us and telling us that we will be handed over if we do not pay the outstanding balances on our accounts. These are the accounts that was given to DebtBusters to assist us on, and here they are handing us over. After the arrangements have been made by Debtbusters to our Creditors about what the amounts are that will be paid.

We receive our statements from Hyphen and it says that payments were made to FNB and ABSA, but yet we receive these calls.

Every month, no doubt, our accounts gets debited the moment our salaries are in, never did we miss one payment - What is happening to the money that we pay every month if they are not being paid as intended?

When we call in to Debt busters, it takes hours for someone to pick up, just for someone to tell us that they will get back to us. and here we are, with no resolution. What a disgrace.

If this query is not sorted by 2 September, i will cancel my services and move to someone else and I will make sure that this gets out!