Very poor service, unprofessional call center agents that does not know a thing about customer service, their systems or their jobs.

Very poor service, unprofessional call center agents that does not know a thing about customer service, their systems or their jobs.

I tried to raise an inquiry to find out how often their system is updated with data. I paid off 2 x Capitec loans + - 3 weeks ago and the accounts still shows open on my profile. Call center agent only sticks to the system does get updated, but she does not know how often. It will update in a couple of months. I was still asking a question and she slammed the phone down in my ear. Totally unprofessional and not a good face for the company.