DL
Dineo L
1 reviews | Active since Jan 2018
26 May 2023, 09:51
VERY POOR SERVICE
Debt busters authorized a debit order of an amount that was not agreed to and then the agent lies that a mail was sent to me about the payment that was due, I am disappointed with the service from your agents..i don't get any assistance when trying to call then I'm told that the agent assigned to my query has not started working on it.. This my money we are talking about, money that I need and I want it back immediately
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Replies (2)
DebtBusters SA's replyOfficial
26 May 2023, 09:51Dear Dineo L,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
DebtBusters SA's reply26 May 2023, 09:51
Official
Dear Dineo L,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
DL
Dineo L's updateReviewer Update
26 May 2023, 14:02The agent assigned to my query Amanda Mayo's customer service is appalling, I have been waiting the whole morning for her call regarding my query.. I don't know what on earth she is doing there because she is not handling my query let alone close it then so that it can be assigned to someone else who knows how to do their job... Very very disappointed
DL
Dineo L's update26 May 2023, 14:02
Reviewer Update
The agent assigned to my query Amanda Mayo's customer service is appalling, I have been waiting the whole morning for her call regarding my query.. I don't know what on earth she is doing there because she is not handling my query let alone close it then so that it can be assigned to someone else who knows how to do their job... Very very disappointed