Very Disappointed!!

I have to say, my experience with DebtBusters has been amazing up until now. I don't know what has changed of late but the turn around time for queries is utterly disappointing! - I raised a query about settling some of my accounts on the 9th of September and only got assistance on the 21st of October after a lot of unnecessary back and forth with the Team. - After having settled most of my accounts, the agreement was that all the funds that were allocated to the settled accounts will now be paid into my one remaining account but for some reason there is a +/- R200 increase that was paid into the Centriq Enhanced Cover this month of which no one has been able to to tell me why - On the 25th of October I deposited money into your account to settle one of my accounts and Ellen informed me that she will negotiate with the creditor and update me, to date I have not heard anything from her. I only found out that the account was settled through one of the consultants but we don't know how much was paid