IP
Ian P
1 reviews | Active since Mar 2024
04 Mar 2024, 11:32
Very disappointed
At first very helpful, told me I was approved and my creditors contacted. Agent said "Good day Mr. Potter, I did receive your bank statement. Your application was approved yesterday and we notified all your credit providers." Then said he would call me on Monday just for the confirmation call. Well, I'm still waiting. Tried calling all numbers including WhatsApp, nobody replies. Even the online chat bot, nobody answers. Got email saying, "Sorry we cannot help you today, but...." It's devastating and disappointing when hope is given then ripped away
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
04 Mar 2024, 11:48Dear Ian P,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply04 Mar 2024, 11:48
Official
Dear Ian P,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
IP
Ian P's updateReviewer Update
04 Mar 2024, 12:15I need to apologize and retract my hasty review. I was contacted and the whole process explained to me. I wrote the review being in an extremely stressed state of mind and thinking the worst due to not being able to contact anyone. My sincerest apologies to DebtBusters 🙏
IP
Ian P's update04 Mar 2024, 12:15
Reviewer Update
I need to apologize and retract my hasty review. I was contacted and the whole process explained to me. I wrote the review being in an extremely stressed state of mind and thinking the worst due to not being able to contact anyone. My sincerest apologies to DebtBusters 🙏