VERY ANGRY, HURT, PLAYED CLIENT

How I did not want to voice out my concerns and BAD SERVICE of DEBTBUSTERS on this platform, but I guess in all my struggles and attempts to get assistance, this is where we are. LEBOHANG MZIMKULU, the very first agent that I was transferred to when I wanted to start the process and has now neglected me because I have opted to not continue with this process. Riyaadh Galiem, thank you sir in all your efforts to try and get me assisted but I guess you don't control the people you work with. Mr Manager, Sebastian Croeser, I honestly thought that you are the person that was willing to listen and actually get me assistance, but all you did was try to convince me to retract my cancellation and since that did not happen you also decided that I am not important and of any use to you and your company. please be advised that I have contacted 'HYPHEN Payment Distribution Agent', offices and they have confirmed that they long paid you on the 27-01-2021, and this is the breakdown of what has happened, with my R4500.00. 1, PDA fees R25.00, 2, Application fee R57.00 and 3. Administration fee R345.00, which leaves ME WITH R4072.50...as my refund that I was long promised to get on the 02-02-2021, by Mr Sebastian Croeser, on our telephonic conversation that transpired on the 28-01-2021. which I also received an email from confirming that I will get my refund today. its 13h16 now and there hasn't been any communication as always from anyone from DEBTBUSTERS. CAN I PLEASE HAVE MY MONEY BACK. and by the way I have all this in my emails and calls as proof of your bad service!!!