1 reviews | Active since Oct 2017
Utter poor service
I would like to express the utter poor service I have received from your company. 1. The initial quotation provided was for X amount which I was happy and in agreement. This followed by a call the next Friday from a gentleman. He explained the negotiation process. I was still happy at this point. Then I received a DebiCheck debit order for R1300 more than the quoted / agreed amount. No calls, no emails, nothing advising me of the change of payment. I send a cancellation request 7/10, which NOBODY answered. Mid October a lady phoned me advising me of the negotiation process and she is handling my case. I informed the lady that I send through a cancellation, so i'm not sure why the call. 17/10 I receive a sms notification that you will be debiting account ( which you did ) I have spoken since then to several consultants, requested a call back from a manager and to date have not received confirmation of cancellation. Is this how you treat all of your customers?
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters
We as your customers approached you for assistance cause we are already in financial difficulty. With silly mistakes and poor service we are worst off than before you called you. You are not putting yourself in our shoes. That is customer services 101
We as your customers approached you for assistance cause we are already in financial difficulty. With silly mistakes and poor service we are worst off than before you called you. You are not putting yourself in our shoes. That is customer services 101