MM
Madz M

1 reviews | Active since Jun 2017

14 Jul 2021, 17:50

Useless bunch

Worst experience ever.

Requested clearance certificate according to the Tribunal Consent order and was advised that they cannot provide me with a clearance certificate as they want paid up letters from accounts that never formed part of debt review, which was also confirmed by the creditor that it was settled outside of this process.

I have sent them all the paid up letters for the accounts as per Consent order from the Tribunal but Anita decided in her infinate wisdom that they cannot provide the clearance certificate.

I will never recommend Debtbusters to anyone.

I have however contacted Debt Rescue to assist me as I cannot handle the useless bunch at Debtbusters.

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply15 Jul 2021, 07:40
Official
Dear Madz M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters
MM
Madz M's update20 Jul 2021, 09:17
Reviewer Update
So Sumaya from escalations responded. And she just stopped communicating with me, I have been waiting for a response since Friday.

Pathetic that even escalations dont respond.