PK
Precious K
1 reviews | Active since Feb 2012
14 Nov 2022, 15:04
USELESS
Do yourself a favor and don't even bother using Debt Busters. They are useless and do not respond to queries. As a client you are the one constantly following up with them. Even as diligent as I have been throughout this process, ensuring that all paid up letters are sent to then as soon as the payment had been completed, they are still telling me that there are paid up letters not received. To make it worse, my query was assigned to the wrong department. DO NOT USE DEBT BUSTERS!!
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Replies (3)
DebtBusters SA's replyOfficial
14 Nov 2022, 15:31 Dear Precious K
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters SA's reply14 Nov 2022, 15:31
Official
Dear Precious K
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters SA's replyOfficial
15 Nov 2022, 13:28 Dear Cobus T,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
DebtBusters SA's reply15 Nov 2022, 13:28
Official
Dear Cobus T,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
Regards,
PK
Precious K's updateReviewer Update
22 Nov 2022, 09:09this is utterly ridiculous. Debt Busterssays that payments are still being made towards closed accounts, of which I have provided paid up letters for all accounts and they have sent me an email to confirm that my debit order has been cancelled due to all payments being made.
I call in to follow up, only to find that the query was allocated to the wrong department. When they finally respond, they tell me that I havent finished paying.
Honestly!!!! The right hand doesnt know what the left hand is doing over there.
What exactly is going on at Debt Busters or should I be reporting this matter to the Finance Ombudsman?
I supply you with information, it is not loaded properly and I don't get feedback until I'm the one who follows up. Even then your information is incorrect.
I have supp**** you numerous times with paid up letters, which I am again attaching for ALL accounts. Yet you seem to be clueless about what is happening.
I expect feedback by end of this week. At this point all I want is my clearance certificate and be done with Debt Busters!!! NEVER AGAIN!!!!!!!! AND I WILL NEVER RECOMMEND ANYONE TO USE YOUR SERVICE!
I call in to follow up, only to find that the query was allocated to the wrong department. When they finally respond, they tell me that I havent finished paying.
Honestly!!!! The right hand doesnt know what the left hand is doing over there.
What exactly is going on at Debt Busters or should I be reporting this matter to the Finance Ombudsman?
I supply you with information, it is not loaded properly and I don't get feedback until I'm the one who follows up. Even then your information is incorrect.
I have supp**** you numerous times with paid up letters, which I am again attaching for ALL accounts. Yet you seem to be clueless about what is happening.
I expect feedback by end of this week. At this point all I want is my clearance certificate and be done with Debt Busters!!! NEVER AGAIN!!!!!!!! AND I WILL NEVER RECOMMEND ANYONE TO USE YOUR SERVICE!
PK
Precious K's update22 Nov 2022, 09:09
Reviewer Update
this is utterly ridiculous. Debt Busterssays that payments are still being made towards closed accounts, of which I have provided paid up letters for all accounts and they have sent me an email to confirm that my debit order has been cancelled due to all payments being made.
I call in to follow up, only to find that the query was allocated to the wrong department. When they finally respond, they tell me that I havent finished paying.
Honestly!!!! The right hand doesnt know what the left hand is doing over there.
What exactly is going on at Debt Busters or should I be reporting this matter to the Finance Ombudsman?
I supply you with information, it is not loaded properly and I don't get feedback until I'm the one who follows up. Even then your information is incorrect.
I have supp**** you numerous times with paid up letters, which I am again attaching for ALL accounts. Yet you seem to be clueless about what is happening.
I expect feedback by end of this week. At this point all I want is my clearance certificate and be done with Debt Busters!!! NEVER AGAIN!!!!!!!! AND I WILL NEVER RECOMMEND ANYONE TO USE YOUR SERVICE!
I call in to follow up, only to find that the query was allocated to the wrong department. When they finally respond, they tell me that I havent finished paying.
Honestly!!!! The right hand doesnt know what the left hand is doing over there.
What exactly is going on at Debt Busters or should I be reporting this matter to the Finance Ombudsman?
I supply you with information, it is not loaded properly and I don't get feedback until I'm the one who follows up. Even then your information is incorrect.
I have supp**** you numerous times with paid up letters, which I am again attaching for ALL accounts. Yet you seem to be clueless about what is happening.
I expect feedback by end of this week. At this point all I want is my clearance certificate and be done with Debt Busters!!! NEVER AGAIN!!!!!!!! AND I WILL NEVER RECOMMEND ANYONE TO USE YOUR SERVICE!