Urgent: Issues with Debt Review Process and Debit Orders

I am writing to express my deep dissatisfaction with the service I have received since joining your Debt Review program. Despite being under Debt Review, my debit orders have not been cancelled, resulting in my spouse and me incurring over R400 in bank charges every month. These charges continue to grow, putting us under significant financial strain.

When we approached the bank to address this issue, they informed us that Debt Busters is responsible for stopping these debit orders, as you are now handling our account payments. I have repeatedly tried to resolve this by contacting my negotiator, but my emails and calls are often ignored or barely responded to. This lack of communication is incredibly frustrating and is severely affecting my peace of mind.

Initially, I called to express my concerns about the payments being made, as they seemed to be less than the required interest by the bank. I was told that the R14,000 I was paying was not sufficient and that the negotiation was still ongoing. However, shortly after I voiced my complaint, I received an email stating that the negotiation had been finalized and that my new installment amount is R15,405.72.

This sudden change, coupled with the ongoing issues of the uncancelled debit orders, has left me extremely unhappy and disappointed with the service. I joined Debt Review with the expectation of getting help to manage my financial situation, but instead, I feel like it’s only getting worse.

I urgently request that you address these issues immediately:

Stop the unauthorized debit orders and assist in resolving the bank charges we have incurred. Improve communication from your team, especially from our negotiator, who should be more responsive to our concerns. I hope to see these matters resolved swiftly, as they are significantly impacting my financial stability and well-being.