Urgent enquiry: Missed payments to my creditors by Debtbusters

I am extremely dissatisfied with the service I have received from Debtbusters. I have never missed a payment with them, yet my ClearScore report shows missed payments for the past 11 months, which has negatively affected my credit profile. I need an explanation for why this is happening.

I am also concerned that not all the money I pay to Debtbusters is being used toward settling my debts. An amount of R1000 seems to go unaccounted for each month, and I would like clarity on where this money is going.

I have sent several emails requesting an explanation, but I have received no response for the past six days. This lack of communication is very disappointing. I was supposed to have completed my debt review by now, yet it is still ongoing.

Why are my creditors being paid late, and why are there missed payments reflected on my credit report when I have paid Debtbusters consistently? Please clarify all this for me. If there is a positive response from Debtbusters I will come give the response here because they’re too quiet for my liking.