RD
Rosinah D

1 reviews | Active since Feb 2014

27 Aug 2019, 19:49

Update my Credit Profile Accordingly, Remove Paid Up Creditors

Someone please assist, both TransUnion and Compuscan confirmed that they need instruction and Paid Up Letters of my Creditors, for them to update my Credit Score. At the moment we are paying off only 1 creditor. All other 9 creditors are paid up. 1. Why should creditors that are paid up still reflect under our names at Credit Bureaus? 2. What am I paying DebtBusters monthly Service Fee for? 3. The least they can do is to update my Credit Profile Accordingly with Credit Bureaus? 4. I sent both credit Bureau companies all 9 creditors Paid Up Letters, but was told DebtBusters needs to update my records for them to update 5. DebtBuster please update my records, I paid for your services it's not like you are doing me a Favour. Tomorrow I am Reporting you to NCR

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Replies (2)
DebtBusters SA
DebtBusters SA's reply27 Aug 2019, 20:15
Official
Dear @Rosinah

We have escalated your review to a Senior Manager at our Client Services Department who will investigate and revert back within one business day. 

We are sorry that you're having a bad experience.

Regards
The DebtBusters Team 
RD
Rosinah D's update27 Aug 2019, 20:30
Reviewer Update
I just want my Credit Profile updated. Accounts that are paid up should be removed under our names. Then send me proof that our Credit Records are Updated. Just that