CvdVC
Corrie van de Venter Cor
1 reviews | Active since Nov 2022
27 Feb 2023, 11:54
Unsolicited phone call
I received an unsolicited phone call from a Sigma on behalf of Debt Busters. They apparently received my information from a third party and could not tell me who. Yet they had my full names, cell number and almost sure my ID number. I want to know why Debt Busters think they are above the POPPI Act. Where they received my information from and who gave them permission to call me and use my personal information. My call was recorded by Elize and her supervisor Somea. When you call the number I received the call from, it says the number does not exist ***). I demand to know who they got my info from and how and also a copy of the recording. I have lodged a complaint with the Information Regulator.
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Replies (1)DebtBusters SA's replyOfficial
27 Feb 2023, 11:56Dear Corrie,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards,
DebtBusters
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards,
DebtBusters
DebtBusters SA's reply27 Feb 2023, 11:56
Official
Dear Corrie,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards,
DebtBusters
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards,
DebtBusters
