Unsatisfied and very upset

I've been with Debt busters since March 2020, where I voluntarily joined them, because things went for the worst. For the last few weeks I've been trying to get hold of them, I've paid most of my account in full except one. This specific one I would like to pay myself to build up my credit. When I joined Debt Busters it wasn't explained to me properly, but they were very eager to sign you up. Today 25/5/2022 finally someone picked up the call, the lady was very rude. I was told that I can withdraw, but they cannot lift "under debt review" from my name. What I cannot understand, its my funds in first place they take off my account on the 27th of each month as soon as my salary goes in, they pay your accounts late, so it is still accumulating interest. All my accounts were paid after the 7th, and that I picked up only when I went to settle my one account.

I am financially fit to pay my own account, who are they to tell me that this is a legal matter and can only be done in court. I've stopped the debit order today, so that they cannot take any amount from my account again.

I feel if I joined voluntarily I should be able to withdraw voluntarily.

I joined them before the act changed, they should consider a person to get back on they own two feet. I cannot do anything with that against my name. If I new this will be so embarrassing I never would have joined them.

Rather try and settle it yourself before you go to the sharks