Unresponsive, Lazy, Don't know the meaning of Customer Service.

I joined DebtBusters in June '22 and while the initial contact with registering etc was excellent, it seems that once this was out of the way the service has been nothing short of poor.

After the 1st month there were 4 debit orders still going off my account. I managed to get one reversed and the rest had to be handled by my debt counselor, Athenkosi Xhego. All he did was send the refund requests to the creditors and said that we must then "wait" for the reversals. Its now 30 Aug and there hasn't been any.

As a matter of fact, I was the one that called and made follow ups to the creditors. It was found that the creditors have been responding to the debt counselor but there has been no response from the counselor.

FYI, the requests from the creditors are fairly simple:

1. They need to provide a form which they can find on the NCR system. 2. Resubmit the refund request, this time simply advising that the bank was unable to have the debit order reversed. THATS IT!

This seems to be MISSION IMPOSSIBLE for DebtBusters. I'm not asking them to turn water to wine. I'm asking them to do their job.

I'm owed about R 7000 in refunds, which I dont know when I going to get as DebtBusters have been unresponsive to my emails. By the way when you call, there is no answer.

The debit orders have gone off in July, Aug and due to the "proactive" behavior from DebtBusters it will go off in Sept as well. It will then be R10 000 that is owed to me.

I've advised them exactly what to do to get this sorted but nothing is happening from their side.