Unresolved query on the Woolworths account

I have a query pending with Debtbusters regarding the unpaid Woolworths account that is still unpaid seven years after being on debt review with them. My credit profile on the said account is paid up and I don't understand why they're saying the account has been terminated twice and I have paid it twice with different service providers now Debtbusters sent me an email saying they are unable to reach the service provider that they have been paying as they're unable to reach them. So a question arise: how can they struggle to get me answers as they are the ones who have been paying the said providers? Don't they have audit trail on all the payments made and reconciliation and updating their records, crediting the monies paid into the correct account? How many accounts to I have to pay for me to get a paid up letter for Debtbusters to give me a clearance letter and unflagging my name on credit bureau. I'm tired of this unresolved matter that I'm thinking if taking the matter further since I'm not getting answers from them. My life is stuck because of the problem that they could be easily solved. A resolution that I want from Debtbusters is a clearance certificate and a refund of all the monies that the collected twice from me so that I could pay the creditor myself. This company is not making my life easier instead it's like they are not sure if what they are doing and not sure which critea qualified them to win those awards that they claim to have won by making people's life worse than being in prison. I wouldn't advise anyone to use them in solving the debt matters that will be an unwise choice on their part