Unprofessionalism and lack of urgency and willingness to help

Due to my financial situation I was advised by DebtBusters that I must go through the debtreview process, which I've accepted given the product that I was sold by the "then" professional consultant. An amount was calculated based on my current debts and affordability by DebtBusters for which I had to approve a debit order mandate. This payment would replace the debit orders and payments to service providers by myself and consolidate them into one, as I was told by DebtBusters. On 22 September the Debit order mandate of DebtBusters went off my bank account as well as some debit orders of credit providers, leaving me in essence is a worse position that i was before entering into this. I have been writing emails to DebtBusters by they have done very little to recover my money from the credit providers seeing that they were informed about the debtreview processs. To date I've received no response on a follow up from debtBusters that I've send on Thursday, 12 October 2023. Today has been 23 days since the money has been deducted from my account and not a scent have been refunded yet.

These people sell you a glorious product and present the highest level of professionalism when they want to get you as a client but this is the treatment that you will receive.