Unprofessional service even by Managers

I have been requesting a callback from a Manager by the name of Achmat Kasiem or requested that he provide me with a person who will be able to assist with my query but no luck. Whenever assistance is needed no-one is there to assist. So My issue is As per statements from Debt Busters they are paying and have been paying One of My Creditors but we have been handed over to attorneys by this creditors because they not receiving any payments. The attorneys advised that Debt busters needs to call them to sort it out but no one is doing this and now a summons was issued. I need this to be sorted ASAP or I will be taking this way further than what you guys expect. I'm sure I'm not the only one that's being treated this way. I do expect a call to be made to me and thereafter to the attorneys to have this sorted.