SF
Shane F

1 reviews | Active since Jul 2021

21 Jul 2021, 13:54

Unprofessional Debt Busters

Unprofessional Debt Busters

Debt Busters the team is the most terrible people, doesn't have telephone skills, or doesn't know what they are doing. Several times I receive an SMS regarding the following: CONSOLIDATE your debt without another loan! Get a free assessment and access to cash-flow from Debt.co.za.Ts&Cs apply. Reply YES. Free call back. Stop=optout

I have rep**** just to find out where did they get my number and the person a gentleman (if you can call him a gentleman) couldn't even answer me. The next moment he put the phone down - ***********?

I phoned in and a lady I spoke to told me that they were looking for a Mr. Murphy which ever since I got this number 2 years back they couldn't even rectify this number or remove it from their system which they promise they will do so. They just keep on harassing people which they can't amend all information on their system. Who would like to deal with a business like this if they can't don't do what was requested? It is against the law to harass people especially if they don't know who to speak to.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply21 Jul 2021, 14:13
Official
Dear Shane F

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters
SF
Shane F's update21 Jul 2021, 14:18
Reviewer Update
Thank you for the reply appreciate it.
I don't want anyone to contact me and I request you to remove my number ***) from your system immediately.

If I do get another SMS or call from your offices I will take legal action against the company.