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Terry-ann terryannterryann
1 reviews | Active since Oct 2021
15 May 2026, 14:18
Unprofessional and Misleading Service
Absolutely terrible service from DebtBusters. I have been waiting more than 2 months for my rewards cashback payment, and after repeatedly following up, I was told I would receive the funds within the first two weeks of May. Only now I find out that the payment was never even processed.
The lack of communication, false promises, and complete disregard for customers is beyond frustrating. Nobody seems to know what is going on, and every time I ask for answers, I get a different excuse.
If you are going to promise cashback rewards, at least honor them and keep customers informed. Extremely disappointed with the unprofessional handling of this situation.
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Replies (1)DebtBusters SA's replyOfficial
15 May 2026, 15:07Dear Terry-Ann,
Thank you for bringing your concerns to our attention. We sincerely apologise for any frustration you have experienced regarding your cashback payment and the communication issues you've encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team
DebtBusters SA's reply15 May 2026, 15:07
Official
Dear Terry-Ann,
Thank you for bringing your concerns to our attention. We sincerely apologise for any frustration you have experienced regarding your cashback payment and the communication issues you've encountered.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team
