1 reviews | Active since Feb 2017

20 Jul 2021, 12:53

Unbelievable

I have never in my life been this angry with any company. I am in the process of getting my clearance certificate from them. I have provided them with all of my current paid-up letters. They have now requested paid-up letters from me from 2 accounts that I settled over 2 years ago which is absolutely ridiculous. Just use your own initiative and check on ITC that the accounts were paid in full. The only accounts that were outstanding were the Direct Axis (MBD), ABSA, Nedbank and Vodaom which I have provided paid-up letters for. I have a feeling that I will never receive my clearance certificate from Debt Busters

0
Replies (4)
DebtBusters SA
DebtBusters SA's reply20 Jul 2021, 13:01
Official
Dear Matthew R

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters
's update21 Jul 2021, 12:55
Reviewer Update
Another 2 week wait for Debt Busters to respond after the auto-response. Pathetic
's update26 Jul 2021, 10:33
Reviewer Update
6 days later and not even a call or email.
's update27 Jul 2021, 16:24
Reviewer Update
Absolutely flippen useless