Unauthorized Placement Under Debt Review

I am writing to formally express my frustration and dissatisfaction with how my case has been handled.

I recently contacted DebtBusters for assistance regarding my loans and was assisted by a consultant named Sindisiwe Mbokazi. She asked me to sign documents, stating that they were only needed to check whether I qualify for debt review. Minutes after I signed, she called back to say that I do qualify and asked if we could proceed.

I clearly and explicitly told her that I needed time to think about it and requested that she call me back on Monday so I could make a decision.

To my shock, on Monday I started receiving emails from my credit providers informing me that my accounts had already been handed over to DebtBusters and placed under debt review — without my consent.

Since then, I have made multiple attempts to contact Sindisiwe Mbokazi without success. Other consultants have promised that she would call me back, but I have received no response. Instead, I continue to receive confirmation emails stating that my accounts are under debt review.

This is completely unacceptable. At no point did I give authorization for the process to proceed. I was very clear that I wanted time to consider my options before making any decision.

I demand:

Immediate clarification on how my accounts were placed under debt review without my consent. Urgent reversal of this process if it was done without proper authorization.