Unauthorized life insurance by Debt busters

<div>So when getting started with the process of debt review, I was tried to be sold life insurance, at the time I thought it was a necessary step in the process so over the call I agreed, shortly after, on the same day and I found out it isn't a necessary step so I started sending emails to my debt counselor sbonelo to cancel the life insurance, I preferred emails so that I could have proof rather than just taking over a call, we both communicated and he assured me that the life cover would be canceled, 4 months later I receive my statement from debt busters showing the life cover was activated and been going out monthly, it was with a company I didn't even know of or had any agreement with, I've tried to contact debt busters, my watsapp line to my debt counselor Sinalo, and sbonelo is no longer active, getting into contact with debt busters has become frustrating, eventually I managed to get into contact via email with a lady who was dealing with insurance for debt busters and even still after numerous communications via email, there's suddenly no reply from her, I was told investigation would take 5 to 7 working days, it's now past the time with no feedback and it's frustrating, once you sign the papers and are into the debt review process, debt busters doesn't care, even when you request a call back once they hear you are an existing client they transfer you and the call gets cut off, being in debt review is not an easy process so it's best to choose a company that makes things a little easier for you, and debt busters is definitely not the company to make things easier</div>