1 reviews | Active since Feb 2017
Unaceptable Service
<div>I have been struggling for a very long time to be removed from debt review. +++++ has been very helpful in assisting, however I am still expierencing a problem that it as shown on Captic bank systems that I am still under debt review even though at the time of applying for debt review I was not owing Capitec bank. I have brough this to ++++ attention in October 2017. This has been escalated to his team leader +++++. I have spoken to ++++ 26 February 2018 and he has advised that I need to get a paid up letter from Capitec bank which I send to both ++++ and ++++ on 1 March 2018. I Have send a follow up e-mail 8 March 2018 and to date I am still to receive a response as to what is happening. I'm tired of contacting the call centre and every person asking me to explain. ++++ and ++++ knows exactly what the problem is but somehow they fail to acknowledge or even respond to my follow ups. I have been patient since October 2017. Its March 2018. I cannot believe that it would take 6 months to sort out my problem. Can someone please sort this issue out and make sure that Capitec Bank updates their systems.</div>
Dear Ysnajoe,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear Ysnajoe,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters