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Marinus M

1 reviews | Active since Jul 2021

12 Jul 2021, 19:22

Unacceptable workmanship

Debtbuster is absolutely the worst company in SA as they are ao easy to sign one up and get everything in place. But try to phone a person they are either in a meeting for 7 days straight and when you request something from them they will make a note and someone of there team will phone you. FYI they will never phone you!!! I have been requesting for more then 2 months that my premium to be reduce as one of my accounts have been paid up and I have supp**** them with a paid up letter. They will phone you the day you missed a payment after you made arrangements but when you want there help nothing happens.

I would gladly recommend anyone never to use this company as you will never get the things done or sorted out!!!

I have been on hold to speak to a manager more than 35min after the adviser said the manager is running to there computer to help me. Well have to add I have only spoke one adviser that tried to help the rest just drop the phone in your ear.

I have requested via email that they phone me and nothing.

Please be aware of this company they are truly useless.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply12 Jul 2021, 21:49
Official
Dear Marinus M
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters