SM
Sive M

1 reviews | Active since Feb 2021

15 Oct 2025, 20:40

Unacceptable Service - Refusal to Provide Invoice for Clearance Certificate

I'm extremely disappointed in the service I've received from Debt Busters. Despite numerous requests, they've refused to provide me with an invoice or atleast tell me HOW MUCH I WILL BE CHARGED to process my clearance certificate. It's unbelievable that I'm being met with resistance and delays when all I want to do is clear my name. It's been over a week, and they've already exceeded their promised 3-day turnaround. The lack of transparency and communication from their team is appalling. They're either unable or unwilling to do their job, and its causing me significant stress and anxiety. If they're unable to assist me, they should formally notify me so I can explore alternative options and warn others. It's unacceptable to keep clients in limbo, especially when it's just a matter of providing an invoice, and its especially strange that don't know how much I will pay. This delay is causing unnecessary stress and negatively impacts my credit score. Debt Busters, please provide the invoice so I can clear my name.

Be cautious of their service and consider alternative debt counselors.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply16 Oct 2025, 08:04
Official
Dear Sive, Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience and the distress it has caused you. Your concerns are important to us, and we would appreciate the opportunity to address them directly. Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Kind regards, The DebtBusters Team
SM
Sive M's update16 Oct 2025, 10:24
Reviewer Update
You just can't make this up. So now they have sent me an invoice which has incorrect details and a massive amount of R3500. I was quoted R450 by another debt counselor. The person messing with my life is Sinoxolo Matafeni. This invoice she sent looks like it was meant for another client and was edited for me. Please look into the matter. I will R3500 that you want but it has to be legit.