Unacceptable Service and Behavior by this entity and their Consultants.

<div>My debt review process stopped 2 months ago but last month my account was debted with my monthly premium I then wrote a review as that is the only way u can get a response from them as the complaints are sent to vp escalations I received a call and email from +++++++ red no. wf***8 on the 28th of March stating that my payment has been frozen with Hyphen and that I will be refunded in 10 working days which still has not happened and I have received notification from Hyphen that my account will be debted again today. I have sent many follow up emails to +++++++ with no response and when he did respond he advised that they have been experiencing problems for a number of days with there email and that they haven't been able to receive or respond to their clients I have also requested an exit letter as Standard Bank advised that they have not received 1 and that it's a requirement in order to change my payment method which I still have not received and same has not been provided to Standard Bank and I am concerned about my bond payment for this month as +++++++ advised that Debtbusters will not be paying the bond any longer. I have sent many emails and can't contact them on any of there numbers listed and their Whatsapp consultants are very rude and not helpful at all the only thing they say is that a consultant will contact you shortly which never happens.</div>