1 reviews | Active since Dec 2017
Unacceptable service
I joined debt busters 2 years ago and have had nothing but trouble since that day.
I recently (over a month ago) settled my full amount oustandinng and get no response from no one as to how far the clearance certificate is.
Ellen passed me on to Neo who never responded ever then i was passed on to Amanda same story. I have tasneem phoning me saying my wesbank account is being cancelled due to no payment when in fact it was settled. Where is the communication? ? ITS NOT HARD!!!! to just do what you are assigned to i was told it takes 2 weeks a month later and still a hassle when all the payment letters are on hand surely it cant be that difficult to get a paid up let from only a hand full of creditors when you already have half of them.
I will never in my life deal with them again NOR will i ever refer them to anyone.
Its so disappointing and makes me so angry that we have to accept such service when its paid for and they in the business of helping people
Short of driving to the offices again what els can one do ????
They costing me a fortune of ohone calls and value time that could be spend elsewhere #NEVER AGAIN
Dear Co - unacceptable,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear Co - unacceptable,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters