Unacceptable incompetence

I am beyond my wits end with debtbusters. I have been with them for a little on 4 years or so. I have been generally happy with the services received and every month i get my statements and so on. Then COVID happened, as with 95% of the population, we had to make arrangements which understandably goes against initial court orders, etc. My 17.3 forms were processed quickly and i was communicated with and there were no issue. I app**** for 3 months relief. Fast forward. My debit orders went back to what they have always been from the end of June. End of July also no issue with the debit order. The issue is that my financier for my car has come back and said that i suddenly owe them a payment, which then changed multiple times, and now has turned into a balloon payment of over 200k. We have been going from pillar to post on this. I am not able to understand why? I have sent numerous e mails, numerous phone calls, I have had the people i have purchased my car through ask me to surrender it for auction (which will leave me without a job) and the last e mail I received today is that Debtbusters is saying that the car guys won't deal with them and that they will only deal with me. Sorry, but this whole situation is completely unacceptable. No one has been able to get back to me with a straight answer. They just say that they have emailed. Well, I can also e mail? Why are you not on the phone and getting straight answers. This is going to absolutely ruin me, not to mention the massive amount of additional stress it has placed on me. I have really been very nice in this review. In my head I am throwing a complete tantrum and swearing . . . a lot. Maybe going to the media is the only way to get stuff like this sorted out. I am so angry and frustrated and I have no where else to turn to ask for help.