MB
Michelle B
1 reviews | Active since Jan 2013
20 Sept 2023, 17:55
Unable to get clearance certificate
hi there, I completed all my debt payments by the 7th of August already. I am still waiting for my clearance certificate. This is unacceptable that I have to wait so long for my clearance certificate. I have been under debt review for 6 years and never missed a payment. All they need to do is get my paid up letters. I even got the letters for some creditors but still I have not received feedback from Debtbusters. Why is it taking so long??? This is really poor service!
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Replies (2)
DebtBusters SA's replyOfficial
21 Sept 2023, 07:45Dear Michelle B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply21 Sept 2023, 07:45
Official
Dear Michelle B,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
MB
Michelle B's updateReviewer Update
28 Sept 2023, 14:56 Do you guys not read emails? This is becoming frustrating!!!!!! I sent my paid up letter for my standard bank credit card. There is NO ARREARS on my home loan. Can you record this on the system. Only outstanding is get bucks. Can you do your job and get the paid up letter from getbucks. I have practically done your job for you! I need this finalised. I sent my paid up letter on the 22nd of September. This is the email I received today from you:
" Please note that we have not received feedback from GetBucks.
Kindly be advised that we have contacted Standard Bank and was advised that the home loan account is in arrears with R4915.32.
Please advise if the home loan account was paid in August 2023.
We await your response."
" Please note that we have not received feedback from GetBucks.
Kindly be advised that we have contacted Standard Bank and was advised that the home loan account is in arrears with R4915.32.
Please advise if the home loan account was paid in August 2023.
We await your response."
MB
Michelle B's update28 Sept 2023, 14:56
Reviewer Update
Do you guys not read emails? This is becoming frustrating!!!!!! I sent my paid up letter for my standard bank credit card. There is NO ARREARS on my home loan. Can you record this on the system. Only outstanding is get bucks. Can you do your job and get the paid up letter from getbucks. I have practically done your job for you! I need this finalised. I sent my paid up letter on the 22nd of September. This is the email I received today from you:
" Please note that we have not received feedback from GetBucks.
Kindly be advised that we have contacted Standard Bank and was advised that the home loan account is in arrears with R4915.32.
Please advise if the home loan account was paid in August 2023.
We await your response."
" Please note that we have not received feedback from GetBucks.
Kindly be advised that we have contacted Standard Bank and was advised that the home loan account is in arrears with R4915.32.
Please advise if the home loan account was paid in August 2023.
We await your response."