Unable to assist customers

Very bad customer service.

I am struggling to get debit orders reversed from January month end. I am following uo atleast 3 times per week and untill now I still dont know what happening to when I will be able to receive my reversal. I did mention to my counceler that I need that reversal back asap to pay school fees and I asked to make it a matter of urgency since I am waiting more than a month already. They jyat rep**** and said the banks are aware of the matter but its not a matter of urgency. I mean if I just had extra cash laying around I would not join Debt busters in the first place. I am considering looking at another option for a debt relieve program since Debt busters are unable to assist me