trust is gone!!

I have been requesting to look into a account which Debt busters pay but the bank terminated the account. Now when I had a look at my statements I got a big fright because my statement that I received the total was lower, now with the recent statement It is up by thousands again!!! How the hell can I trust this if the totals are completely wrong! I tried phoning which take forever, I have emailed and logged calls just to get no response. When I do get through to a consultant I get told to wait for the balances department. this is bull**** not to get the info and answers immediately!! I am considering to settle my accounts but looks like I have to request my own ****** statements from the banks and do their work for them