Totally annoyed with incorrect payments

I am getting extremely frustrated with you guys! I have been diligently sending my balances to you as well as my paid up letters. Now this month I see 2 accounts Nedbank and Capital data being paid again after I have sent paid up letters. This is extremely annoying as I have been keeping you up to date and everytime I ask for something then someone goes to mess up my whole payment schedule. I need the funds paid to Nedbank and Capital data back and I want confirmation thereof then I need you to pay fnb account 7319 because clearly someone is dyslexic as that account is far from paid and its now off the payment schedule. I need answers and the funds returned to my account to pay fnb. You made the mess so fix it!!!!