Too afraid to say they messed up!

<p>I was retrenched and got a job again a month later. I let them know that as of the end of next month they can reinstate the debit order as I will have my first salary then and even specified the month in writing!</p> <p> </p> <p>They reinstated the debit order for this month. I contacted them advising them of the error, clearly pointing out that I had even given them the month to start the debit order and provided it again in my email. They responded letting me know that if there is no funds the debit order will just come back. Seriously, their answer was the debit order will just bounce. No "Sorry for the inconvinience caused mr client". </p> <p> </p> <p>I explained that this will cause me to pay a debit order rejection fee and even told them that they still had time to cancel the debit order. I called in and left a message for the consultant and she never called me back. The debit order bounced and i was slapped with a debit order rejection fee. I mean really, you point out their mistakes in time, tell them how to correct it and tell them how long they have to fix it, but nada. They got their fee and now they dont care. </p> <p> </p> <p>I have sent numerous emails since for the manager to call me back but they just dont. </p> <p> </p> <p>Do you know that they collect your entire first and second installment in fees? And they still get a percentage of your monthly installment thereafter as well? Go work it out. And then ask yourself if you would put up with this service if you paid them that much in fees. </p> <p> </p> <p>And beware, they will sell try to you insurance within a month. And there they also get the first few installments. </p>