WN
William N
1 reviews | Active since Mar 2021
26 Mar 2021, 09:19
Ticket ***
I was informed by my bank last week that I'm listed under debt review. I am not a client of yours. I haven't had any debt for years now, I don't have any accounts to settle. I really just think you've got me mixed up with someone else.
When I contacted Debt Busters to resolve the matter I received a document from Lindelwa Banjwa, the details on this document was incorrect. The person had the same surame as me but that is all. The names, ID number and home address is not mine. I responded saying that it is not me, I need debtbusters to fix the mix up .This was on 24 February.
Consultants that received my emails responded with incorrect information and then never bothered to email me back or to assist any further: Lindelwa Banjwa Pilisiwe Mdlalo
Since 4 March, I have not yet received any response from Debtbusters I've emailed ***, ***, *** and no response received.
My credit record is affected by YOUR mistake and you don't have the decency to fix it.
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
26 Mar 2021, 09:27Dear William N
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply26 Mar 2021, 09:27
Official
Dear William N
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
WN
William N's updateReviewer Update
14 Apr 2021, 10:18Dear DebtBusters
Your dedicated specialist is absolutely ***********. Takes two weeks to respond to an email.
It is easy to hide behind company policies, isn't it? You have absolutely no regard for people, you mess around with people's lives and future and you couldn't care less because you are protected by your policies. Your attitude of "sorry you have to suffer for months because we are ***********, and, sorry that we made a mistake and sorry that we are doing absolutely nothing from our side to fix it" is exactly what makes consumers NOT use your services.
I am not on social media but I'll make sure to create a profile just so that I can warn other people against you, there are many other providers like yours, people should rather do their homework and use a competent company to assist with their financial matters, you are clearly in it to get the money and not help. Such a heartless company.
Now I have to prove to you that I don't have any debt, gave you a Credit Report, and you don't accept it. You expect me to go to each and every bank/debtor to get a letter to say I don't have an account. When the mistake is on your side. How is that fair?
I considered debt review in 2009, didn't continue with it. No court order. My wife got a voluntarily withdrawn document and never had any issues with her credit.
I'm now struggling. First, you link someone else's profile to my profile and list his debt as mine. Incompetence 100%! And now you are refusing to give me a voluntarily withdrawn form as you gave her. I have to prove to you I don't have debt.
If you refuse to give me a voluntarily withdrawn form, it means that you see me as a client. So if I am your client is it not YOUR job to get the account letters that show I don't have accounts?
You can't have it both ways. Either I am your client and you do YOUR job and get the letters to show that I don't have accounts OR you give me the withdrawn form to show that I am not your client.
Your dedicated specialist is absolutely ***********. Takes two weeks to respond to an email.
It is easy to hide behind company policies, isn't it? You have absolutely no regard for people, you mess around with people's lives and future and you couldn't care less because you are protected by your policies. Your attitude of "sorry you have to suffer for months because we are ***********, and, sorry that we made a mistake and sorry that we are doing absolutely nothing from our side to fix it" is exactly what makes consumers NOT use your services.
I am not on social media but I'll make sure to create a profile just so that I can warn other people against you, there are many other providers like yours, people should rather do their homework and use a competent company to assist with their financial matters, you are clearly in it to get the money and not help. Such a heartless company.
Now I have to prove to you that I don't have any debt, gave you a Credit Report, and you don't accept it. You expect me to go to each and every bank/debtor to get a letter to say I don't have an account. When the mistake is on your side. How is that fair?
I considered debt review in 2009, didn't continue with it. No court order. My wife got a voluntarily withdrawn document and never had any issues with her credit.
I'm now struggling. First, you link someone else's profile to my profile and list his debt as mine. Incompetence 100%! And now you are refusing to give me a voluntarily withdrawn form as you gave her. I have to prove to you I don't have debt.
If you refuse to give me a voluntarily withdrawn form, it means that you see me as a client. So if I am your client is it not YOUR job to get the account letters that show I don't have accounts?
You can't have it both ways. Either I am your client and you do YOUR job and get the letters to show that I don't have accounts OR you give me the withdrawn form to show that I am not your client.
WN
William N's update14 Apr 2021, 10:18
Reviewer Update
Dear DebtBusters
Your dedicated specialist is absolutely ***********. Takes two weeks to respond to an email.
It is easy to hide behind company policies, isn't it? You have absolutely no regard for people, you mess around with people's lives and future and you couldn't care less because you are protected by your policies. Your attitude of "sorry you have to suffer for months because we are ***********, and, sorry that we made a mistake and sorry that we are doing absolutely nothing from our side to fix it" is exactly what makes consumers NOT use your services.
I am not on social media but I'll make sure to create a profile just so that I can warn other people against you, there are many other providers like yours, people should rather do their homework and use a competent company to assist with their financial matters, you are clearly in it to get the money and not help. Such a heartless company.
Now I have to prove to you that I don't have any debt, gave you a Credit Report, and you don't accept it. You expect me to go to each and every bank/debtor to get a letter to say I don't have an account. When the mistake is on your side. How is that fair?
I considered debt review in 2009, didn't continue with it. No court order. My wife got a voluntarily withdrawn document and never had any issues with her credit.
I'm now struggling. First, you link someone else's profile to my profile and list his debt as mine. Incompetence 100%! And now you are refusing to give me a voluntarily withdrawn form as you gave her. I have to prove to you I don't have debt.
If you refuse to give me a voluntarily withdrawn form, it means that you see me as a client. So if I am your client is it not YOUR job to get the account letters that show I don't have accounts?
You can't have it both ways. Either I am your client and you do YOUR job and get the letters to show that I don't have accounts OR you give me the withdrawn form to show that I am not your client.
Your dedicated specialist is absolutely ***********. Takes two weeks to respond to an email.
It is easy to hide behind company policies, isn't it? You have absolutely no regard for people, you mess around with people's lives and future and you couldn't care less because you are protected by your policies. Your attitude of "sorry you have to suffer for months because we are ***********, and, sorry that we made a mistake and sorry that we are doing absolutely nothing from our side to fix it" is exactly what makes consumers NOT use your services.
I am not on social media but I'll make sure to create a profile just so that I can warn other people against you, there are many other providers like yours, people should rather do their homework and use a competent company to assist with their financial matters, you are clearly in it to get the money and not help. Such a heartless company.
Now I have to prove to you that I don't have any debt, gave you a Credit Report, and you don't accept it. You expect me to go to each and every bank/debtor to get a letter to say I don't have an account. When the mistake is on your side. How is that fair?
I considered debt review in 2009, didn't continue with it. No court order. My wife got a voluntarily withdrawn document and never had any issues with her credit.
I'm now struggling. First, you link someone else's profile to my profile and list his debt as mine. Incompetence 100%! And now you are refusing to give me a voluntarily withdrawn form as you gave her. I have to prove to you I don't have debt.
If you refuse to give me a voluntarily withdrawn form, it means that you see me as a client. So if I am your client is it not YOUR job to get the account letters that show I don't have accounts?
You can't have it both ways. Either I am your client and you do YOUR job and get the letters to show that I don't have accounts OR you give me the withdrawn form to show that I am not your client.