RN
Rowynne N
1 reviews | Active since Jul 2015
27 Jan 2024, 09:36
They will put you in a worse of situation
I agreed to them taking over 4 accounts with a certain repayment. At this point they sent through a debicheck mandate. A negotiator consultant then phoned me a day later and confirmed that they were 6 accounts on record with a repayment 50% more than what I agreed to. I asked them to put everything on hold until they rectify their error as they were in breach of our agreement. Yet they proceeded to still debit their increased premium and the creditors that they were meant to take over also debited me. My bank cannot assist me because of the debicheck mandate and Debtbusters are not responding to emails or returning my calls.
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Replies (2)
DebtBusters SA's replyOfficial
29 Jan 2024, 08:28Dear Rowynne Naransamy,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are of utmost importance, and we're committed to resolving them promptly.
We'll reach out to you directly to address your concerns and work towards a resolution.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are of utmost importance, and we're committed to resolving them promptly.
We'll reach out to you directly to address your concerns and work towards a resolution.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply29 Jan 2024, 08:28
Official
Dear Rowynne Naransamy,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are of utmost importance, and we're committed to resolving them promptly.
We'll reach out to you directly to address your concerns and work towards a resolution.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are of utmost importance, and we're committed to resolving them promptly.
We'll reach out to you directly to address your concerns and work towards a resolution.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
RN
Rowynne N's updateReviewer Update
29 Jan 2024, 17:43A team leader mailto:***
Contacted me and indirectly tells me that it fine if his consultant sold your services on false pretence because the law is the law. She told me to pay R18k and you deduct R30k and that’s fine in his opinion.
Secondly she confirmed first payment was on the 25th February 2024 which I sent him proof of her email and he said it had to be on the 25 Jan 2024 so that’s the way it is and I will not get a refund.
What type of horrific service is this ??
To think I was referred to you guys 😭
Your company has put me in such a worse off position
Contacted me and indirectly tells me that it fine if his consultant sold your services on false pretence because the law is the law. She told me to pay R18k and you deduct R30k and that’s fine in his opinion.
Secondly she confirmed first payment was on the 25th February 2024 which I sent him proof of her email and he said it had to be on the 25 Jan 2024 so that’s the way it is and I will not get a refund.
What type of horrific service is this ??
To think I was referred to you guys 😭
Your company has put me in such a worse off position
RN
Rowynne N's update29 Jan 2024, 17:43
Reviewer Update
A team leader mailto:***
Contacted me and indirectly tells me that it fine if his consultant sold your services on false pretence because the law is the law. She told me to pay R18k and you deduct R30k and that’s fine in his opinion.
Secondly she confirmed first payment was on the 25th February 2024 which I sent him proof of her email and he said it had to be on the 25 Jan 2024 so that’s the way it is and I will not get a refund.
What type of horrific service is this ??
To think I was referred to you guys 😭
Your company has put me in such a worse off position
Contacted me and indirectly tells me that it fine if his consultant sold your services on false pretence because the law is the law. She told me to pay R18k and you deduct R30k and that’s fine in his opinion.
Secondly she confirmed first payment was on the 25th February 2024 which I sent him proof of her email and he said it had to be on the 25 Jan 2024 so that’s the way it is and I will not get a refund.
What type of horrific service is this ??
To think I was referred to you guys 😭
Your company has put me in such a worse off position