SS
Shari S

1 reviews | Active since Jul 2022

24 Jul 2022, 20:26

They are quick to get you signed up but then if you need help with a query they don't get back to you

They are quick to get you signed up but then if you need help with a query they don't get back to you. I have been asking for help with a refund because my Creditors debited my account while on debt review but i keep getting told someone will call me. Nobody has called me in 3 weeks. Worst service i have ever received!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply24 Jul 2022, 21:02
Official
 Dear Shari L,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters