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freddie C
1 reviews | Active since Mar 2013
07 Sept 2023, 11:01
They add money on your total amount. They also dont update profiles.
I am paying them a monthly fee on my credit in full and on time. I am also paying my debt in advance (extra) including settling accounts and sending them paid up letters and proof of payment, my profile is not being updated.
I have screenshots, where my total balance has went up almost R500 in a weeks time.
Helpful (0)
Replies (4)0
Replies (4)
DebtBusters SA's replyOfficial
07 Sept 2023, 11:06Dear Freddie,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply07 Sept 2023, 11:06
Official
Dear Freddie,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
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freddie C's updateReviewer Update
07 Sept 2023, 11:10You just send this automated message to everyone? Thats weak service to individual clients.
I want my full refund off all paid months, as i did not use your service! And no negotiations where done.
I want my full refund off all paid months, as i did not use your service! And no negotiations where done.
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freddie C's update07 Sept 2023, 11:10
Reviewer Update
You just send this automated message to everyone? Thats weak service to individual clients.
I want my full refund off all paid months, as i did not use your service! And no negotiations where done.
I want my full refund off all paid months, as i did not use your service! And no negotiations where done.
DebtBusters SA's replyOfficial
07 Sept 2023, 11:14Good day Freddie,
Thank you for your message.
Please note that we take concerns very seriously and have assigned your query to one of our Specialists who will contact you within the next 24 hours.
Best regards,
DebtBusters.
DebtBusters SA's reply07 Sept 2023, 11:14
Official
Good day Freddie,
Thank you for your message.
Please note that we take concerns very seriously and have assigned your query to one of our Specialists who will contact you within the next 24 hours.
Best regards,
DebtBusters.
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freddie C's updateReviewer Update
19 Sept 2023, 19:44I have given enough business working days to see a change in my owing amount , and it went up AGAIN with almost R500, this is the second time. My negotiator is not responding to my emails. I will soon start a new Hellopeter forum with a 1 star again, i want this fixed and answers why my "owing amount" is going up.
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freddie C's update19 Sept 2023, 19:44
Reviewer Update
I have given enough business working days to see a change in my owing amount , and it went up AGAIN with almost R500, this is the second time. My negotiator is not responding to my emails. I will soon start a new Hellopeter forum with a 1 star again, i want this fixed and answers why my "owing amount" is going up.