The worst service and company I have ever dealt with

I am beyond upset and frustrated with the service from Debtbusters. I started under debt review in Sep 2017 in hopes of being debt free in 2022 only to find out that my vehicle finance would still be under debt review until it was fully paid off this will take another year. They did not tell me this on inception otherwise I would have never included my vehicle finance under debt review as they only reduced the car installment by R300. I asked for a withdrawal form from debt review as I am no longer over-indebted over a month ago from debtbusters via email, followed-up twice and still no response! I called in today and was helped by Anwar but I had to wait 10-15 minutes for my call to be answered. Why is there a service fee being deducted every month if you cannot provide your clients with some sort of service people are paying you money every month its ****************! I also found out that my balances are increasing instead of coming down which should not be the case as my interest rate is fixed. I regret using a debt review agency instead of working out something with my bank as the debt agents rather take your money than focus on helping their clients.