SW
Simone W

1 reviews | Active since Apr 2018

04 Jul 2024, 09:20

The worst customer service

When I entered into a contract with debt busters it was only because I felt over indebted but even though I never ever missed a payment. I was really impressed with your service and staff until I started deducting before the agreed upon date now every month I must pay extra admin charges to my bank because your debit will obviously bounce if you deduct early. My pay date will always be on the end of the month never ever on any other date. I entered into an agreement with you to save now I'm giving out extra money on bank charges that you are creating every month. Then my biggest problem I have now is the constant calling every single day saying I still need to pay my premium after it goes off my salary before my money is even in I never ever skipped or pay late and I get a thank you SMS for my payment made but still your call Centre calls me. This company is suppose to make your life easier and help you it's rated as one of the TOP 10 debt review companies, but me being a shift worker and being called all day everyday for a premium that was already paid will cause me to lose my job because I'm coming from nightshift then I get called awake 5 to 6 time on one morning sometimes the phone just goes off when you answer other times it's the nonsense of my already paid premium. Even at my work they are calling me for a paid premium never did people call after me for debt my accounts was always paid up before I joined you the payment was never the issue I was just over indebted, no after I took a step to help relieve my debt stress that was obviously a BIG mistake on my part because you don't check before you phone people or don't you make note on the system that other callers can see no this person already paid how can I get a "thank you for paying your account" sms then just a hour later a call to say I need to pay.

YOU PROMISE PEACE OF MIND BUT THEN YOU RATHER CREATE MORE STRESS AND UNNECESSARY BANK CHARGES!!! I'M VERY DISSAPOINTED IN YOUR SERVICE DEBT BUSTERS SA.

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Replies (3)
DebtBusters SA
DebtBusters SA's reply04 Jul 2024, 09:34
Official
Dear Simone W,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.

SW
Simone W's update05 Jul 2024, 09:40
Reviewer Update
Once again I have been phone awake now by Aviwe to follow up on my payment that has already been debited on the end of the month. I will seek legal action now for this harrasment I will report you to the Ombudsman I will go to the ends of the earth just to get you to stop harrasing me for paying my account.
SW
Simone W's update05 Jul 2024, 09:48
Reviewer Update
Please stop HARRASING me please please please. DO NOT AND I REPEAT DO NOT CALL ME EVER AGAIN. I will always pay on time because I want to gain financial freedom again that is why I signed up with you in the first place. I see now I made a BIG mistake I just need you to really stop harrasing me please. I know there is laws in place that protect comsumers from this type off harrasment because you are affecting my life. You phoning me awake then I can sleep again then I'm tired at work on my night shifts and with will cause me to lose my only source of income.