1 reviews | Active since Jul 2012
The Sound of Silence
My Debt Counselor does not respond to my queries. I have enquired 7 times now about a payment I made in June, that was never allocated and have only been met with silence... When I call her, she says she will get back to me, but she never does.
I paid off most of my debt in May, but I still get sms's to pay the wrong amount. With only one account left to pay off, I was told by Debt Busters to pay this account directly, which i did. Only to be threatened to be black listed by Debt Busters. I still don't know what is going on with my account.
My SmartCents account is also not a true reflection of what is left to be paid.
Dear JanineDoubell,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Dear JanineDoubell,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters